Complaints
How to send a complaint to SOFIMAT RECRUITMENT S.R.L. and how we handle it internally.
Updated: August 2026
Send the complaint to smr.recruitment.office@gmail.com or call +40 731 192 479, during Monday–Friday 09:00–18:00. You may also use the contact form. Give your name, contact details and what happened.
Registered office: Str. Curcanilor 64, 500108 Brașov, Romania.
We register the message, assign a consultant and reply on business days. We do not promise a “guaranteed 48-hour” deadline.
If the complaint concerns mediation, we recall that the hiring decision belongs to the employer. If it concerns the rental search, we check what work was performed under the contract.
Consumers have the right to use the alternative dispute resolution procedure (SAL), as provided by law, in order to settle amicably any disputes between consumers and traders.
For further information and to access the electronic SAL platform, please use the official link of the National Authority for Consumer Protection (ANPC).
